female helping hand from darkness, selective focus

Q: Is there a right way and a wrong way to seek help for an alcohol or drug problem?


A: It is best to avoid mistakes and problems down the road when deciding upon a course of action to find substance abuse treatment. Treatment should be there to resolve problems causing and caused by alcohol and drug misuse, not to care for the treatment provider’s needs.


Q: What should I avoid when seeking help for substance abuse?


A: Unfortunately, there exist many unnecessarily expensive and burdensome programs and services which are designed to create a profit for the provider. Some services confuse luxury accommodations, prestigious locations and charismatic personalities with quality, effective treatment. There are also unproven and ineffective services being sold as solutions for drug and alcohol problems. Finally, some solutions cause further problems once the initial substance use of choice has been arrested.


Q: Who can I trust to give me advise on finding a program which provides effective, affordable and trustworthy treatment for alcohol and drug abuse?


A: Healthcare professionals and counselors you have learned to trust are some of the best resource people who can recommend treatment providers. People you may know who themselves or who have a loved one find their way through drug and alcohol abuse and addiction are some of the best resources. Since they have been there, they can help guide your search and support you through the process during and after treatment.


Q: How do I know if the treatment program provides services which are effective:


A: Ask the treatment provider if they are “accredited”? Accreditation agencies such as The Joint Commission conduct audits and reviews to determine that treatment services meet the standards of quality care. Ask the provider what evidence indicates that they are providing effective services. Go online to https://findtreatment.samhsa.gov/ to find a government licensed or certified program near you.


Q: Can I find a good treatment provider doing an internet search.


A: Since the internet does not provide and objective review of quality and effectiveness, be careful using the internet. Providers who make large profits from their charges can afford advertisement and publicize their treatment services, even when their services may be very distant, inaccessible, demanding or expensive. If you do use the internet, always ask where the treatment program is located, whether it is accredited and contracted with your insurance company, and how much time away from home it requires.


Q: How do people pay for treatment and how do I know if the charges are fair and legitimate?


A: Most people use their health insurance coverage to pay for much of their treatment. Your insurance policy can act as you guide to selecting an ethical and economical treatment provider since insurance plans are highly regulated and oversee the financial affairs of treatment.


Q: How can I find out is my insurance plan will pay a substance abuse treatment provider and at what rate?


A: Many treatment providers who are not contracted with your insurance will state that they “take” your insurance plan. What they may leave out is that they are not contracted and will therefore receive a much lower percentage of the charges, leaving much of the charge to your self-payment. Ask your insurance plan or the provider if the treatment program is “in-network” or “contracted” with your insurance company.


Twin Town Treatment Centers is immediately accessible to all Los Angeles and Orange County residents, is accredited by The Joint Commission, and is certified by the California DHCS. All network HMO/PPO/EPO insurance plans and Medi-Cal contract with Twin Town Treatment Centers to provide drug and alcohol rehabilitation. Our phone is answered by real people. We can see people on the same day you call. (866) 594-8844